1. Information We Collect
We may collect information that you provide directly, including your name, email address, telephone number, company name, enquiry details, billing information, and support communications.
When providing SolviAI services, we may also process customer information supplied by our roofing-company clients, including homeowner names, telephone numbers, job-completion details, review-request status, communication history, and customer feedback.
We may automatically collect basic technical information such as browser type, device type, IP address, pages visited, and website analytics data.
2. How We Use Information
We use information to:
- respond to enquiries
- configure and provide SolviAI services
- operate review-request and follow-up workflows
- run authorised past-customer reactivation campaigns
- process subscriptions and payments
- provide customer support
- maintain and improve our website and services
- prevent misuse and protect our systems
- meet legal and regulatory requirements
3. Client Customer Data
Roofing companies using SolviAI are responsible for ensuring they have the necessary permission and lawful basis to provide customer information and contact those customers.
Clients must not upload purchased, scraped, unrelated, or unlawfully obtained customer lists.
SolviAI processes customer data only to provide the services requested by the client.
4. SMS Communications
SolviAI may help clients send review requests, customer-experience messages, follow-up reminders, and authorised past-customer reactivation messages.
Message frequency may vary. Message and data rates may apply. Recipients may reply STOP to opt out and HELP for assistance where supported.
Valid opt-out requests must be respected.
5. Service Providers
We may use trusted third-party platforms to operate our services, including GoHighLevel products, Google products, Polar.sh, hosting providers, messaging providers, analytics tools, and technical service providers.
These providers may process information only as needed to provide their services.
6. Data Retention and Security
We retain information only for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, and meet legal obligations.
We use reasonable administrative and technical safeguards designed to protect information. However, no electronic storage or transmission system can be guaranteed to be completely secure.
7. Your Privacy Choices
Depending on applicable law, you may request access to, correction of, or deletion of your personal information.
You may also withdraw consent or opt out of certain communications.
To submit a privacy request, contact:
sandeep@solviai.co
8. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be published on this page with an updated revision date.
9. Contact
SANADS DIGITAL
Operating as SolviAI
Chennai, India
Email:
sandeep@solviai.co